Acme Meat Market

Customer Experience Superstar

Location Edmonton Owner Corey Meyer
Employees 5 Founded 1921

★ The Business

If Acme Meat Market isn’t the oldest business in Edmonton today, it’s certainly on the list. This butcher shop and meat market has been around since 1921, and third-generation meat enthusiast Corey Meyer (a proud father of two “mini-meats,” as he says on his Twitter profile) has breathed new life into it ever since he took over in 2007. And while his cuts of grass-fed beef, pork, lamb and whatever else he can get his hands (and saws) on are second to none, it’s his commitment to customer service that makes him so popular with his customers.

★ The Case

Butcher shops don’t tend to have big followings on Twitter, but Meyer and his wife (who runs Acme’s official Twitter account) are something of an exception. They routinely tweet to customers about everything from the status of orders and the availability of products to advice on how to cook and prepare their meat. “People come to us with questions on Twitter or Facebook and we actually answer them in a timely manner,” Meyer says. “A lot of places you might get a response next week.” He’s equally happy to accommodate special orders, like the one from a customer who was looking for a beef or pork pancreas for a dog they had with health issues. “Go to Safeway and try to find a pancreas,” he says. “But we can do stuff like that. And if someone watches something on the Food Network and wants something off-the-wall, we can do that too – and people appreciate it.” But despite his quasi-celebrity status on Twitter and the rave reviews his shop continues to receive from customers, Meyer remains humble and focused. His commitment to customer service, he says, is all part of doing business. “I have to keep them happy so I still have a job to go to.”

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